All residential delivery orders are curbside delivery. You will be contacted by the freight company via the phone number you provided to us to set up a delivery time. Drivers are unable to enter your home and are not responsible for moving the materials inside the home. Shipping of pallets will be scheduled with a lift gate service. Each box weights approximately 50-75 lbs with full pallets weighing 2500 lbs, so be prepared and arrange for some help if necessary. Someone must be there to accept the delivery. Whoever accepts the delivery must check the outside of the cartons for proper quantity/damage before signing documents. Freight deliveries are curb side delivery. Your pallet will be dropped off curbside. You will need to make arrangements to bring the flooring inside your home.
You can collect your order from the closest local freight terminal. This is a great option if you live in an area that limits freight carriers or is a rural/city address hard to reach. Terminal shipping typically runs approximately $200 less then residential shipping. Contact us to check for the closest terminal location.
Delivery Dates are estimated, we cannot guarantee that there will not be delays beyond our control. Do not schedule an installation before your order arrives. If you need a guaranteed date of delivery, please let us know so we can make arrangements for you (additional fees will apply).There is no delivery on weekends and holidays.
Most of our orders are shipped out within 48 hours after the payment is received, with the estimated transit time ranging from 3-10 business days. We ship LTL with the most reputable national carriers like Fedex Freight, R&L, Estes, XPO and others.
Right after shipment, we will email you a confirmation with the name of the freight carrier as well as a tracking number and a website where you can track your order. When your order/materials arrive at the local freight terminal, a freight company representative will contact you to schedule a day and time of delivery. You can also contact the freight carrier to arrange a delivery (use the carrier name and your tracking number we provided you in our shipping confirmation). We are asking to provide us with your best contact number, so we or the freight company can reach you during the day– usually, a cell phone number is the best option. This will assure speedy communication, and a fast delivery.